Shipping and Payment

Free Shipping Across the Continental US

Every eligible order going to the 48 contiguous states ships free — no minimum, no hidden freight charge added at checkout. We know buying a used engine or transmission is already a significant purchase, so we don't pile shipping fees on top of it. Once your payment goes through, we typically get everything processed and out the door within 1 to 2 business days. Delivery from there runs around 5 to 6 business days, though that's an estimate — actual timing depends on where the shipment is headed and which carrier picks it up.

We move parts through FedEx Freight, UPS Freight, and R&L Carriers primarily. Which one handles your order comes down to the size and weight of the part and your delivery location. If you're ordering something like an engine or a transmission — which are freight shipments, not regular parcels — the logistics work a little differently than what most people are used to from standard online shopping. The part travels on a pallet, on a truck, and gets offloaded at your location. That's worth knowing ahead of time so the delivery isn't a surprise.

Lift Gate Service

If you're receiving a heavy part at a residential address or somewhere without a loading dock, you may need lift gate service to get it off the truck. This can be requested during checkout — just flag it, and we'll make sure the carrier is set up for it. We'll also confirm any additional service requirements with you before the order ships, so nothing catches you off guard.

Where We Don't Ship

We don't ship to Alaska, Hawaii, or Puerto Rico. That's a hard limitation on our end right now, and we understand it's frustrating for customers in those areas. If you're in one of those locations and want to talk through any possible alternatives, give us a call at (888) 977-7463 — we'll be straight with you about what's possible.

Parts That Need Special Attention

Some parts require specific packaging, extra handling, or have weight and dimensional requirements that affect how they can be shipped. When an order triggers any of those conditions, we'll contact you before it ships to walk through what's involved. If there are any additional costs, you'll know about them before we proceed — we don't surprise people with charges after the fact.

Security First

All transactions on our site run through 256-bit SSL encryption. That's not marketing language — it's the same encryption standard that banks and financial institutions use. Your card details are never stored on our servers. The moment you enter payment information, it's handled entirely by PCI-compliant processors whose entire job is to keep that data locked down. We don't see your full card number after a transaction is complete, and we don't keep it on file anywhere on our end.

Cards We Accept

We accept Visa, Mastercard, American Express, and Discover through our secure checkout. Depending on your bank or card issuer, you might see an extra verification step — something like a 3D Secure prompt — before the charge goes through. That's your bank adding a layer of protection, not something we control. If your card gets declined for a reason that doesn't make sense to you, call your bank first — they can usually sort it out quickly. And if you need help on our end, we're available at (888) 977-7463.