Warranty and Return Policy

We stand behind the parts we sell, and if something isn't right, we want to fix it. You have 7 days from the day your shipment arrives to reach out and request a return — provided the part hasn't been installed and is still in the same condition it was when it left our facility. This 7-day window is separate from any warranty claim process, so don't confuse the two. Once we get the part back and our team has had a chance to look it over, approved refunds typically get processed within 5 to 6 business days to whatever payment method you used at checkout. One thing to keep in mind — shipping costs from the original delivery are generally not included in the refund, unless what you received was the wrong part or arrived with a confirmed defect on our end.

Used auto parts require a bit of preparation before a return can be accepted — this isn't just paperwork, it genuinely affects whether the part can be evaluated and restocked properly. Before shipping anything back, make sure all fluids have been completely drained from the unit. That means engine oil, gas, coolant, lubricants — anything liquid needs to come out before the part goes in a box. All filters should also be swapped out as part of your standard prep. Plastic parts and housings need to be returned intact — if they came attached, they go back attached.

For engine returns specifically, the complete assembly matters. Wiring, sensors, turbos, and all the bolt-on components that shipped with the engine need to come back with it — we can't process a return on an engine that's been stripped. For transmissions, the fluid must be changed before the unit is returned. Beyond the physical prep, you'll also need to send along a copy of your original invoice or proof of purchase. And the whole thing needs to be kicked off within the 7-day window — not started, but actually initiated with our team — from the date your delivery arrived.

When customers skip these steps, it creates delays and can result in a partial refund or a return being declined altogether. Getting these things sorted upfront makes the whole process faster and cleaner for everyone.

If you need to cancel an order or return something, the first step is always a phone call to our customer service team at: (888) 977-7463. We don't accept returns that just show up without prior authorization — every return needs to be approved first so we can assign an RMA number and make sure the right people are ready to handle it on our end. For parts that are being returned for reasons other than a defect or a shipping error on our part, there's a restocking fee of up to 30%. If the issue is that you received the wrong part or something that was clearly defective when it arrived, the restocking fee doesn't apply and we'll sort it out without any extra cost to you. All returns should be sent to our facility at 216 St Marys Dr, Ballwin, MO 63021, United States.

Sometimes a straight swap makes more sense than a refund — and we're set up for that too. If the part you received is defective or was shipped incorrectly, get in touch and we'll walk you through the replacement process. We'll let you know upfront whether the original part needs to come back to us and what happens with the shipping. When the problem is clearly on our end, we cover the return freight — you won't be out of pocket for a mistake that wasn't yours.

Every return, whether it ends in a refund or a replacement, requires a Return Merchandise Authorization before anything gets shipped back. To get that started, call us at (888) 977-7463 any time between 8 am and 5 pm CST, Monday through Friday. Have your order number handy — it speeds things up. If you'd rather handle it over email, you can reach our support team at support@reachautoparts.us and someone will get back to you with next steps.

Used parts have a history, and that comes with some natural variation. Certain components — particularly wear items — may not be covered under warranty depending on their condition at the time of the claim. Cosmetic differences like paint color or surface finish are also normal with used parts and aren't considered defects. If the color doesn't match your vehicle perfectly, some refinishing work on your end may be needed. These aren't surprises we spring on customers — they're just the reality of how used OEM parts work, and we want you to go in with the full picture.

For any questions or help navigating a return, our customer service team is available Monday through Friday from 8:00 am to 7:00 pm CST. Give us a call at (888) 977-7463 — we're always happy to help.

Every purchase from Reach Auto Parts comes with warranty coverage — the length of that coverage depends on what you've ordered. Engines and transmissions carry a 60-day limited warranty starting from the date your shipment is delivered. For smaller parts and accessories, the warranty period is 30 days from delivery. In both cases, the warranty covers defects in materials and workmanship under normal operating conditions. It's a real warranty, not fine print — if the part fails because of something that was wrong with it when it left our facility, we're going to take care of it.

If the standard warranty window doesn't feel like enough for your situation, extended warranty options may be available for certain parts. If it's worth a conversation — call our sales team at (888) 977-7463 and they'll let you know what's available for your specific part and order.

Warranty coverage has boundaries, and it's better to know them upfront. Damage that results from improper installation, misuse, accidents, modifications, or operating a part outside of normal conditions falls outside what our warranty covers. The warranty is specifically for manufacturing defects — not for what happens to a part after it leaves our hands and gets used in ways it wasn't designed for.

There's also a list of components that are excluded from warranty coverage regardless of circumstances. All fluids — engine oil, gas, coolant, lubricants — are not covered, nor are filters of any kind. Plastic housings, wiring harnesses, electrical sensors, turbos, and any bolt-on accessories that come included with an engine are also excluded. For transmissions, the fluid must be changed before use — that's a customer responsibility, not a warranty item. To make a warranty claim, you'll need your original invoice as proof of purchase, and the claim has to be filed while the warranty is still active. Parts that have been installed incorrectly or modified in any way will not be eligible.

If you're not sure whether something falls under warranty or have questions before you buy, just reach out. We'd rather answer questions early than deal with confusion after the fact.